News Summary
Leon County has recently released a report indicating significant improvements in its curbside waste collection service. Customer complaints have decreased dramatically, showcasing enhancements in service reliability and quality provided by Waste Pro, Inc. The report details operational adjustments and plans for future community engagement initiatives, aiming to foster resident participation in local governance. Overall, these developments reflect ongoing efforts to enhance services in Leon County.
Leon County Reports Improved Waste Collection Service
Leon County recently released a semiannual status report detailing significant improvements in the curbside waste collection service provided by Waste Pro, Inc. Over the past 20 months, marked enhancements in customer service have been noted, suggesting a positive shift in service reliability and quality for local residents.
The report indicates that the number of customer complaints has dramatically decreased, from 4,602 in 2022 to just 578 in 2024. Additionally, assessed damages under the contract’s liquidated damages assessment plan have dropped significantly from over $304,000 in 2022 to around $30,000 in 2024. These metrics reflect the effectiveness of the measures Waste Pro has implemented to improve its service.
Service Coverage and Operations
Waste Pro serves approximately 32,125 residents in the unincorporated areas of Leon County, managing around 300,000 service transactions each month. The current contract with Leon County is set to expire in September 2030.
To combat staffing challenges, Waste Pro has conducted job fairs and revised route start times to mitigate the heat-related strain experienced by drivers during summer months. Despite these improvements, the company is still facing some operational challenges due to technology connectivity issues, which can lead to service errors, particularly in challenging conditions.
Future Developments in Leon County
The report on Waste Pro was presented ahead of an upcoming discussion among Leon County elected officials regarding the proposed charter review process. By November 3, 2025, officials are expected to explore options for establishing a Citizen Charter Review Committee (CCRC), which would allow residents to participate in reviewing and possibly revising the county’s governing document.
In addition, applications for the City of Tallahassee’s 2025 Neighborhood Awards Program are currently open, aiming to recognize exemplary community efforts and projects. All these initiatives aim to enhance service quality and resident engagement within Leon County.
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Additional Resources
- Tallahassee.com: July 4 Closures
- Tallahassee.com: Service Changes
- Tallahassee Reports: Waste Pro Update
- WTXL: Waste Collection Schedule
- Tallahassee.com: Holiday Closures
- Google Search: Leon County Waste Collection Service

Author: STAFF HERE TALLAHASSEE WRITER
TALLAHASSEE STAFF WRITER The TALLAHASSEE STAFF WRITER represents the experienced team at HERETallahassee.com, your go-to source for actionable local news and information in Tallahassee, Leon County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Springtime Tallahassee, Tallahassee Jazz & Blues Festival, and LeMoyne Chain of Parks Art Festival. Our coverage extends to key organizations like the Greater Tallahassee Chamber of Commerce and United Way of the Big Bend, plus leading businesses in education, healthcare, and insurance that power the local economy such as Florida State University, Tallahassee Memorial HealthCare, and Capital Health Plan. As part of the broader HERE network, including HEREJacksonville.com, HEREOrlando.com, HEREStPetersburg.com, and HERETampa.com, we provide comprehensive, credible insights into Florida's dynamic landscape.